Professional, well-trained inbound agents can optimize the customer service experience and improve customer retention.  CRT offers team-oriented call centers that train inbound agents to maximize the customer experience.  CRT will help you structure campaigns that will be effective in boosting your customer's satisfaction and increase your sales and/or customer loyalty.  Campaigns include:

• Sales support and order capture
• Up-sell and cross-sell
• Customer care
• Customer loyalty
• Customer satisfaction surveys
• Seasonal campaigns
• Others